Privacy Policy

Welcome to Dewey's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Dewey's Pizza ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website deweyscafe.click, place an order, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services immediately.

This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable state and federal consumer protection regulations. Even if you are not a California resident, we extend many of the same rights and protections to all of our users as a matter of good practice and respect for your personal information.

1. About Us

Dewey's Pizza is a food service business operating in the United States. We operate the website deweyscafe.click and provide customers with the ability to browse our menu, place orders, make reservations, and engage with our brand online and in person.

Our contact information for all privacy-related matters is as follows:

2. Information We Collect

We collect several types of information from and about users of our website and services. Understanding what we collect helps you make informed decisions about interacting with us.

2.1 Personal Information You Provide Directly

When you voluntarily interact with us — such as by creating an account, placing an order, signing up for our newsletter, participating in a promotion, or contacting our customer support — you may provide us with the following categories of personal information:

• Identity Information: First name, last name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Account Credentials: Password and other authentication information used to access your account.
• Payment Information: Credit card numbers, debit card numbers, billing details, and other financial information necessary to process transactions. Note that full payment card data is processed by our PCI-DSS-compliant payment processors and is not stored directly on our servers.
• Order Information: Details about the products you order, special instructions, dietary preferences, and order history.
• Communications Data: Any messages, feedback, reviews, or other communications you send to us through our website, email, or other channels.
• Marketing Preferences: Your preferences for receiving promotional communications from us and your communication preferences.

2.2 Information Collected Automatically

When you visit our website or use our online ordering platform, we may automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
• Usage Data: Pages viewed, time spent on pages, links clicked, search terms entered on our site, referring URLs, and other clickstream data.
• Log Data: Server logs that record requests made to our servers, including the date and time of your visit, pages accessed, and any errors encountered.
• Location Data: Approximate geographic location derived from your IP address. We may also request access to more precise GPS-based location information if you use mobile features of our service, but only with your explicit consent.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, local storage objects, and similar tracking technologies. See Section 8 of this policy for more details about our cookie practices.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Third-Party Ordering Platforms: If you place an order through a third-party delivery or ordering platform (such as DoorDash, Uber Eats, or Grubhub), we may receive information about your order and contact details as permitted by those platforms.
• Social Media Platforms: If you interact with us on social media or use social login features, we may receive information from those platforms according to your privacy settings and their terms of service.
• Analytics Partners: We receive aggregated and sometimes individual-level data from analytics providers about how users interact with our website.
• Marketing Partners: We may receive information from advertising partners about your interactions with our advertisements on other websites or platforms.
• Background and Verification Services: For certain transactions or promotions, we may verify information you provide through third-party verification services.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as social security numbers, government-issued identification numbers, racial or ethnic origin, religious beliefs, or health information. If you have dietary restrictions or allergies that you share with us for the purpose of customizing your order, we treat that information with particular care and use it solely to fulfill your food service request.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. We are committed to using your data only in ways that are compatible with the purposes for which it was collected. The primary uses of your information include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery or pickup arrangements.
• Creating and managing your online account.
• Processing payments and handling billing matters.
• Sending order confirmations, receipts, and updates about your order status.
• Responding to your inquiries, complaints, and customer service requests.
• Providing technical support and troubleshooting assistance.

3.2 Personalization and User Experience

• Remembering your preferences, favorite items, and past orders to make future ordering easier.
• Personalizing the content and offers you see on our website.
• Providing location-based services and recommendations.
• Customizing our website's appearance and functionality based on your device and browser.

3.3 Marketing and Promotions

• Sending you promotional emails, newsletters, and special offers about Dewey's Pizza products and services, where you have consented to receive such communications or where we have a legitimate interest in doing so under applicable law.
• Conducting sweepstakes, contests, loyalty programs, and other promotional activities.
• Serving you targeted advertisements on our website and on third-party platforms, based on your browsing behavior and interests.
• Measuring the effectiveness of our marketing campaigns and advertisements.

3.4 Analytics and Business Improvement

• Analyzing website traffic, usage patterns, and user behavior to improve our website, menu offerings, and overall service quality.
• Conducting market research and customer satisfaction surveys.
• Generating anonymized and aggregated statistics about our users and services.
• Developing new features, products, and services based on user feedback and usage data.

3.5 Legal and Compliance Purposes

• Complying with applicable laws, regulations, legal processes, and governmental requests.
• Enforcing our Terms of Service and other applicable agreements.
• Protecting the rights, property, and safety of Dewey's Pizza, our customers, and the public.
• Detecting, preventing, and addressing fraud, security breaches, and other potentially harmful or illegal activities.
• Maintaining records as required by applicable tax, food service, and business regulations.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party companies and individuals who assist us in operating our website and providing our services. These service providers are contractually obligated to use your information only for the specific purpose for which it was shared and to maintain appropriate security standards. Categories of service providers include:

• Payment Processors: Companies that process credit card and other payment transactions on our behalf (e.g., Stripe, Square, or similar providers).
• Delivery and Logistics Partners: Third-party delivery services that fulfill delivery orders.
• Cloud Hosting and IT Service Providers: Companies that provide web hosting, data storage, and infrastructure services.
• Email and Communication Providers: Platforms used to send transactional and marketing emails.
• Analytics Providers: Services such as Google Analytics that help us understand website usage.
• Advertising and Marketing Partners: Companies that help us manage and optimize our advertising campaigns.
• Customer Support Platforms: Tools used to manage customer service inquiries and communications.

4.2 Legal Requirements and Law Enforcement

We may disclose your information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental authority request.
• Enforce our Terms of Service or other agreements.
• Protect and defend the rights or property of Dewey's Pizza.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.

4.3 Business Transfers

In the event that Dewey's Pizza undergoes a merger, acquisition, restructuring, sale of assets, bankruptcy, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

4.5 Aggregated and Anonymized Data

We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, and other business purposes.

5. Data Security

The security of your personal information is important to us. We implement a range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive data such as payment information is encrypted both in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. All staff with access to personal data are trained in data privacy best practices.
• Secure Payment Processing: Payment card information is handled by PCI-DSS-compliant payment processors. We do not store full credit card numbers on our systems.
• Regular Security Assessments: We conduct periodic security reviews and vulnerability assessments of our systems and infrastructure.
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to monitor and protect our network.
• Password Hashing: User account passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text.

5.2 Limitations of Security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law, including any applicable state data breach notification laws.

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. Please notify us immediately at [email protected] if you suspect any unauthorized use of your account.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights for all of our users.

6.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Deletion: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions (such as where we are required to retain the information by law).
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by using the unsubscribe link in any marketing email we send, or by contacting us directly.

6.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

6.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please submit a verifiable consumer request to us by:

• Email: [email protected]
• Website: deweyscafe.click (contact form)

We will respond to verified requests within 45 days of receipt. If we require more time (up to 90 days total), we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

You may designate an authorized agent to submit requests on your behalf. We may require written proof of the agent's authorization and may verify your identity directly with you.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer needed for the purposes for which it was collected, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Cookie Policy Overview

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help websites recognize your browser, remember your preferences, and provide a more personalized experience. Similar technologies include web beacons, pixels, local storage, and session storage.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to log in to your account and complete orders. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: Allow our website to remember choices you make (such as your preferred language or saved cart items) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and to track the effectiveness of our advertising campaigns. These may be set by our advertising partners.

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices or the Network Advertising Initiative at optout.networkadvertising.org.

For full details about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on our website at deweyscafe.click.

9. Children's Privacy

Our website and services are intended for use by adults who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If you are under 13 years of age, you are not permitted to use our website or services, and you should not provide any personal information to us.

If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete that information from our systems. If you believe we may have collected information from a minor under 18, please contact us immediately at [email protected] so we can take appropriate action.

Parents and guardians who believe their child has provided personal information to us without their consent are encouraged to contact us using the contact details provided in this policy.

10. International Data Transfers

Dewey's Pizza is based in the United States, and our primary operations, servers, and data storage are located within the United States. If you are accessing our website or services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services and providing us with your personal information, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

Where we transfer data internationally (for example, when using cloud service providers or analytics partners that may process data in other countries), we take steps to ensure that appropriate safeguards are in place to protect your personal information. These safeguards may include:

• Contractual protections with our service providers.
• Using service providers that are certified under recognized data protection frameworks.
• Ensuring that any transfer complies with applicable U.S. and international privacy laws.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Dewey's Pizza. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you visit.

This includes links to social media platforms (such as Facebook, Instagram, or Twitter/X), third-party ordering and delivery platforms, review sites, and payment processing pages. When you click on a link to a third-party site, you are leaving our website and your interactions with that site are governed by that site's own privacy policy and terms of service.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT signals from browsers. However, you can manage your privacy preferences through cookie settings and opt-out mechanisms as described in Section 8 of this policy.

We will continue to monitor developments in DNT technology and industry standards and update our practices accordingly.

13. How to File a Complaint

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so we can attempt to resolve your concern directly.

13.1 Contact Us Directly

Please send your complaint or privacy concern to:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 business days, though complex matters may take longer.

13.2 Regulatory Complaints — California Residents

California residents who are not satisfied with our response to their privacy request or complaint may file a complaint with the California Privacy Protection Agency (CPPA):

13.3 FTC Complaints

You may also file a complaint with the Federal Trade Commission (FTC), which enforces consumer protection laws at the federal level:

13.4 State Attorney General Offices

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office or consumer protection bureau. We encourage you to consult with your state's specific authorities for guidance.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this policy. For significant changes that materially affect how we handle your personal information, we will notify you by:

• Posting a prominent notice on our website at deweyscafe.click.
• Sending an email notification to registered users at the email address on file.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If you do not agree with the updated Privacy Policy, you should discontinue use of our website and services and may request deletion of your account and personal information as described in Section 6 of this policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to working with you to address any privacy-related issues promptly and transparently.

We take all privacy inquiries seriously and will respond to your request as quickly as possible. Thank you for trusting Dewey's Pizza with your personal information. We are committed to protecting your privacy and providing you with a safe, enjoyable experience every time you interact with us.